2020 brought with it many hardships, not least of which being the pandemic itself. COVID-19 hit the business world hard, forcing many to close, while countless others struggled to adapt to a remote working environment.
Now, near the end of 2021, many businesses are beginning to bounce back. It took a lot of hard work, not to mention a willingness to adapt and change over the past two years. Yet, there’s little doubt that many of these changes will linger for some time.
The businesses that found different ways to function and stay open are the ones that survived the best over the past two years. Offices switched to a remote workforce, while restaurants tried transitioning to take out/delivery and setting up ghost kitchens to reduce exposure.
These are but two of the creative solutions that companies have grabbed with both hands. Other solutions included leaning on AI to create higher levels of customer service and automation.
Surviving the transition from a pandemic state to a post-pandemic state is more complex than it may sound. The trick here is for businesses to take baby steps. Dramatic changes never go well, especially not for businesses.
Most businesses will need to adjust to the new normal slowly and steadily. Remember, they’re taking care of their staff as well as potential customers. Both want to feel like they’re being listened to – and that means they want to gauge what safety measures are in place.
Training & Care
On a similar note – companies would do well to take care of their employees. This goes beyond listening to their needs, employees should be provided with every opportunity for further growth and development.
A key point here is that employees who feel valued and are properly trained are more likely to be invested in the company. As such, they’ll care more about the company’s wellbeing and be more committed to the company’s vision and goals.
All of this should be done before starting a new hiring initiative. Doing so has two benefits: first, the original employees are more capable of handling various tasks. Secondly, HR and training departments will not have to manage onboarding and additional training simultaneously.
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